Frequently Asked Questions

We specialize in authentic traditional Tamil herbal products including medicinal herbs, traditional rice varieties, mountain honey, and natural wellness products. All our products are sourced using traditional methods and meet strict quality standards.

Yes, absolutely. All our products are 100% natural with no synthetic additives, preservatives, or chemicals. We source directly from trusted suppliers who follow traditional harvesting and processing methods to maintain authenticity.

Yes, we provide necessary certifications and quality test reports for our products. We ensure all products meet food safety and quality standards required for wholesale distribution.

Our minimum order quantities are flexible and vary by product. We work with businesses of all sizes, from small retailers to large distributors. Contact us to discuss your specific requirements and we'll find a solution that works for you.

You can place orders by contacting us through our contact form, phone, email, or WhatsApp. Share your requirements including product names, quantities, and delivery location. Our team will provide a quote and guide you through the ordering process.

We accept various payment methods including bank transfers, UPI, and other digital payment options. Payment terms can be discussed based on order size and business relationship. First-time orders typically require advance payment.

Yes, we can discuss custom packaging options for larger wholesale orders. This includes custom labeling and packaging sizes to suit your business needs. Contact us with your specific requirements for a customized solution.

We deliver across India and can arrange shipping to your specified location. Delivery times and costs vary based on location and order size. We work with reliable logistics partners to ensure safe and timely delivery.

Delivery typically takes 3-7 business days depending on your location and order size. Remote locations may take slightly longer. We provide tracking information once your order is shipped so you can monitor the delivery status.

Shipping costs depend on order size, weight, and delivery location. For large wholesale orders, we often provide free or subsidized shipping. Contact us with your order details for an accurate shipping quote.

All products are carefully packaged to ensure they reach you in perfect condition. We use appropriate protective packaging materials and follow proper handling procedures. Fragile items receive extra protection.

We have a strict quality control process. Products are sourced from trusted suppliers, undergo quality testing, and are stored in proper conditions. We conduct regular audits of our supply chain and maintain high standards at every step.

Shelf life varies by product. Dried herbs and spices typically have a shelf life of 12-24 months when stored properly. Rice varieties can last 6-12 months. Honey has a long shelf life when stored correctly. We provide detailed storage instructions and expiry information with each product.

We take full responsibility for any quality issues. If you receive damaged or defective products, contact us immediately with photos and details. We will arrange for replacement or refund as per the situation. Customer satisfaction is our priority.

Yes, we provide detailed storage and handling instructions for all products. Proper storage is crucial for maintaining quality and extending shelf life. We also offer guidance on best practices for retail display and customer education.